Shipping policy

Overview

This Shipping policy explains how orders placed at https://yulpivo.com are prepared, dispatched, tracked, and delivered. Please review your delivery address, destination, selected method, and shipping charge at checkout before submitting payment.

Destinations and Shipping Charges

We offer delivery to destinations supported at checkout. Availability may depend on the product, destination restrictions, and carrier coverage. If we cannot fulfill a paid order to the selected destination, we will contact you and arrange a refund for the affected order as appropriate. Shipping charges are calculated at checkout based on the destination, order, and available delivery method. Any free-shipping offer applies only under the conditions stated in that promotion.

Processing and Transit Time

Order processing normally takes 1–3 business days after payment confirmation. Estimated standard transit is 10–20 business days after dispatch. Processing is separate from transit time. Business days exclude weekends and relevant public holidays. These periods are estimates rather than guaranteed arrival dates; customs, destination conditions, and carrier operations may affect delivery. If we cannot dispatch within the stated processing period, we will contact you with updated information and available cancellation or refund options, and obtain agreement to a delay where required by law.

Dispatch and Tracking

We send a dispatch email with tracking details when a parcel ships. Initial carrier updates may take 24–72 hours to appear. A tracking label being created does not necessarily mean the carrier has physically received the parcel. Some products may be dispatched separately from different fulfillment locations. If an order is split into multiple parcels, we will provide the tracking details available for each shipment. The registered business address is not a statement of the parcel's shipping origin.

Address Changes and Delivery Attempts

Please check your address carefully before payment. If you need a correction, email service@yulpivo.com immediately. Changes depend on whether the order can still be stopped before dispatch and are not guaranteed. Follow reasonable carrier instructions for collection or redelivery. If a parcel is returned because of an address error or missed collection, contact us to discuss available refund or reshipment options. Any additional charge will be explained before you agree to it.

Customs and Import Charges

Taxes collected at checkout will be included in the order total shown to you. Other import duties, local taxes, brokerage costs, or customs charges may be collected by destination authorities or the carrier and are payable by the recipient where applicable. Contact us before ordering if you need clarification about the information displayed at checkout.

Delayed, Missing, or Damaged Parcels

Contact us if delivery exceeds the estimated period, tracking appears stalled, or you believe a parcel has been lost. We will review the tracking and investigate with the carrier or fulfillment partner, then arrange an appropriate resolution, including replacement or refund where required. If tracking says “delivered” but you cannot find the parcel, check nearby delivery locations and household members and contact the carrier before reaching out to us. A delivered scan does not by itself remove your rights or our responsibility to investigate. For visible shipping damage, keep the packaging where practical and send photographs with your order number. Product remedies are explained in the Refund policy. Nothing in this policy limits mandatory delivery or consumer rights.

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Shipping policy