Refund policy

Policy Overview

This Refund policy explains order cancellation, voluntary returns, faulty or incorrectly supplied products, return postage, and refund processing for Yulpivo purchases. It distinguishes a change-of-mind return from a claim involving a product that is damaged, defective, incomplete, incorrect, or materially different from its listing.

Cancellation Before Dispatch

To request cancellation, email service@yulpivo.com as soon as possible and include your order number. We will cancel the order and issue a full refund if we can stop it before dispatch. Once shipped, a return may be available under the rules below. This process does not affect any statutory cancellation right that applies to your purchase.

30-Day Voluntary Returns

You may request a voluntary change-of-mind return within 30 calendar days after delivery. Eligible products must be unused, complete, and in their original condition, with original packaging and any hygiene seals intact where supplied. Please provide an order number or other proof of purchase. Products that have been used, altered, damaged after delivery, or returned incomplete may not qualify for a voluntary return, subject to statutory rights.

Health, Hygiene, and Product-Specific Restrictions

Certain sealed products may be unsuitable for return for health or hygiene reasons once unsealed, where applicable law permits this restriction. This may be relevant to personal-use grooming or hygiene products. The restriction does not remove rights relating to a fault, incorrect supply, or material misdescription. If a statutory cancellation right applies, its rules on inspection, handling, and exclusions take precedence over the store's voluntary-return conditions.

Faulty, Damaged, Incomplete, or Incorrect Items

Contact us promptly if a product arrives damaged, does not work as described, is missing components, is the wrong item, or differs materially from its listing. We recommend reporting visible delivery problems within 7 days to help the investigation. This is not an absolute deadline for statutory rights or for reporting a defect discovered later. Include your order information, a clear description, and photographs or video where reasonably available. We will investigate and provide the replacement, refund, repair, or other remedy required by applicable law. If a return is needed because of a confirmed fault or our error, we will cover necessary and reasonable return shipping costs.

Requesting and Sending a Return

Email service@yulpivo.com before posting a return so we can provide the correct destination and instructions. The registered business address shown below is for company identification and correspondence; it is not automatically a return facility. For a voluntary return, send the item within 14 calendar days after receiving our return instructions, unless we agree otherwise. Keep proof of postage and use tracked shipping where practical. Contacting us helps identify the parcel, but it is not an additional approval requirement where the law grants a statutory cancellation right.

Shipping Costs

Customers pay return postage for voluntary change-of-mind returns. Original delivery charges are generally not refunded for voluntary returns, except where applicable law requires reimbursement. For a confirmed defective, damaged, incomplete, or incorrect product, contact us before buying postage so we can arrange the return or confirm reimbursement. Any refund of original delivery charges required by law will be included.

Refund Timing and Exchanges

After receiving and checking a voluntary return, we will email you the outcome. Approved refunds are normally processed within 5–10 business days to the original payment method. The refund is based on the amount actually paid for the returned product after discounts, plus delivery charges that must be refunded by law. A shorter legal deadline takes precedence. Your payment provider may need additional time to post the credit. We do not offer routine direct exchanges; you may return an eligible item and place a new order. Replacements for confirmed faults or our errors are handled separately.

EU and UK Cancellation Rights

Where applicable distance-selling law gives you a right to cancel, you may notify us within 14 days after receiving the goods without giving a reason and then return them within a further 14 days. Exceptions may apply, including sealed goods unsuitable for return for health or hygiene reasons once unsealed. We reimburse within the applicable legal deadline and, where permitted, may withhold reimbursement until we receive the goods or evidence that they were sent, whichever occurs first. Standard outbound delivery charges are refunded where required. Deductions for handling beyond what is necessary to inspect the goods apply only where lawful.

Existing Guarantees and Consumer Rights

Express guarantees offered at the time of purchase will be honored according to their terms. Nothing in this policy limits mandatory consumer rights. Opening packaging to identify or demonstrate a genuine fault does not automatically remove your remedies. Where this policy conflicts with a non-waivable legal right, the applicable legal right takes precedence.

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Refund policy